Shipping & Processing Policy

Every Nail Court set is handmade to order with care. Please review the processing and shipping information below before placing your order.

Processing Times

Processing times vary depending on the product, artwork, and level of detail required.

The estimated processing time for each item is listed on its individual product page. Processing time refers to the time needed to create and prepare your order and does not include shipping/transit time.

Business days do not include weekends or applicable holidays.

If your order contains multiple made-to-order items, the order may ship together once all items are complete unless otherwise arranged.

Production Delays

Because each set is handmade, unexpected circumstances may occasionally affect the original processing estimate.

If The Nail Court determines that your order cannot ship within the timeframe originally provided, you will be contacted with an updated estimated shipping date and any options available to you, including cancellation and a refund when required by applicable law.

U.S. Shipping
Economy shipping within the United States is free on orders of $50 or more. Orders under $50 are subject to the shipping rate shown at checkout.

Once your order has shipped, you will receive tracking information using the contact information provided with your order.

Shipping estimates provided by the carrier begin after your package has been accepted by the carrier and are separate from The Nail Court’s processing time.

Carrier transit estimates are estimates and may be affected by weather, holidays, transportation disruptions, or other circumstances outside The Nail Court’s control.

International Shipping

International shipping rates are calculated at checkout based on the destination, package details, and available carrier services.

International delivery times vary by destination and customs processing.

International orders may be subject to customs duties, import taxes, brokerage fees, handling charges, or other charges imposed by the destination country.

Unless these charges are specifically shown as collected during checkout, any customs duties, import taxes, or destination-country fees are the responsibility of the recipient.

Customs processing may also delay delivery and is outside The Nail Court's processing timeline.

Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact The Nail Court as soon as possible.

Address changes are not guaranteed once an order has been prepared for shipment, and an address cannot be changed by The Nail Court after the carrier has accepted the package.

If a package is returned to The Nail Court because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply before the order can be sent again.

If the shipping error was made by The Nail Court, the issue will be corrected at no additional cost to the customer.

Tracking

Tracking information will be provided once your order ships.

Please allow time for the carrier's tracking system to update after the shipping label is created and the package is accepted.

A shipping label being created does not necessarily mean the carrier has physically received the package yet.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

• Verify the shipping address on your order.

• Check around the delivery location and with members of your household.

• Check with neighbors or building management when applicable.

• Contact the shipping carrier for additional delivery information.

If the package still cannot be located, contact The Nail Court so we can assist with reviewing the tracking information and, when appropriate, help with the carrier's claim or investigation process.

A package marked delivered will be reviewed based on the individual circumstances, available carrier information, and applicable law.

Lost Packages

If tracking indicates that a shipment may have been lost in transit, please contact The Nail Court.

We will review the tracking information and work with the shipping carrier as appropriate. A package may need to be formally considered lost by the carrier before a replacement, refund, claim, or other resolution can be determined.

Orders Damaged in Transit

If your order arrives damaged, please contact The Nail Court within 7 calendar days of delivery with your order number and clear photographs of the item and packaging.

Damaged-order requests will be handled in accordance with our Returns, Refunds & Cancellations Policy.

Returned or Unclaimed International

Customers are responsible for monitoring their shipment and completing any customs, duty, or delivery requirements applicable in their destination country.

If an international order is returned to The Nail Court because it was unclaimed, refused, or required destination-country charges were not paid, please contact us to discuss the available options.

Additional shipping charges may be required if the package is eligible to be sent again.

Any refund rights required by applicable law will still be honored.

Last updated: September 23, 2026